Due to the extreme embroidery craftsmanship that is heavily embossed within our products, it is highly recommended that you thoroughly review the Miraje return policy as it varies from the type of order you may have placed with us. All returns and exchanges must include a printed copy of the invoice received by email and items must be returned in original packaging. Please note that all returns and exchanges are subject to a quality assurance inspection process before they are accepted. Any item with signs of wear, damage, or alteration (including but not limited to re-sizing) cannot be accepted. You will be refunded for the returned products and the order delivery standard costs including the return shipping cost.
The following are the terms and conditions for the type of order and their respective return policy:
- REGULAR ORDER is an order of a product that is made within our standard measurement sizes offered by Miraje.
- Return for a full refund is applicable within 30 days from the date your product was delivered to your provided address.
- Items must be returned in their original packaging, and their original condition or the customer may be subjected to a restocking fee of 25% of the order value.
NOTE: All returns are subjected to full product inspection. We reserve the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.
- CUSTOM ORDER is an order of a product that is outside of our standard measurement sizes offered by Miraje.
- CUSTOM ORDER is built to the customer specifications and measurements that are not offered in our stocked curtains.
- A CUSTOM ORDER may be canceled within 48 hours upon placement, after which the production will begin and therefore the order may not be canceled beyond the 48-hour period. After the production of the CUSTOM ORDER has started the customer will be charged 100% retail price of the curtain.
- Unless damaged by the company, CUSTOM ORDER returns for refund or exchanges due to customer preference or any other reason cannot be accepted.
PLEASE NOTE: Miraje does not pay for return shipping on CUSTOM ORDERS.
- SPECIAL ORDER is an order of a product that is made from our Jewel Decor Collection which uses superior materials such as Swarovski Stones and Diamonds.
- SPECIAL ORDER is built to your specifications and measurements that are not offered in our Regular or Custom curtains.
- Since SPECIAL ORDER requires using expensive materials, no return of the product or cancellation of the order will be accepted once it has been approved for the production by the customer. The customer will be charged a 100% retail price of the curtain once they have approved the production.
PLEASE NOTE: The delivery of SPECIAL-ORDER CURTAINS requires special handling and shipping due to the high value of materials embedded into the product. The customer will be charged for any special handling and shipping costs required.